Norina Hernandez

Director of Billing Operations

Norina Hernandez is a distinguished professional poised to make significant contributions as the Director of Billing Operations at NHHA. With a remarkable career spanning over 30 years in the medical billing and collections field, Norina's expertise encompasses a spectrum of critical aspects, including her adept knowledge of HCFA 1500, UB92, UB04 forms, medical terminology, and coding. A dynamic leader with a penchant for staff training and development, Norina brings a wealth of organizational and strategic planning acumen that underpins her role. Her problem-solving prowess, coupled with proficiency in systems ranging from DDE/CMS (Medicare) to Microsoft Excel, empowers her to drive excellence across operations.

Throughout her journey, Norina's resilience and proficiency have shone brightly. Her most recent experience, as an NRI Credit Specialist at Kindred Healthcare, Inc. Norina excelled across roles, including Medicare and Medi-cal collections, appeals, contract disputes, and commercial collections. Notably, her expansive skill set extends to managing accounts across a spectrum of systems such as AS400, Rain Tree, and Emdeon. Norina's journey mirrors her commitment to growth and her ability to master complex environments, and she embraces her role as Director of Billing Operations poised to elevate NHHA's capabilities and success.